# CP4U Platform — Terms of Service **Version:** 1.0 (MVP Release Version) **Document type:** Platform Master Agreement **Effective date:** Upon Publication **Governing entities:** EULA Management Services Sdn Bhd ("CP4U", "we", "us", "our") **Jurisdictions:** Malaysia (primary), Singapore (secondary) > **Note:** This document is a single Platform Master Agreement consolidating the Terms of Use, Value-Added Services terms, Account Closure terms, and Identity Verification terms, navigable by role, with cross-references to specialised agreements (Privacy Policy, Partner Agreement, EULA) where deeper detail is required. --- ## Contents 1. Acceptance and scope 2. Definitions & Platform Status 3. Who can use CP4U 4. Account creation, identity verification, and account security 5. The five roles and what each can do 6. Curation, intake, and admin review 7. Acceptable use and prohibited conduct 8. Content you submit 9. AI-augmented features 10. Platform fees, payments, and offline billing 11. Commission and placement fees (Partner-specific) 12. Privacy and data protection 13. Intellectual property 14. Suspension, termination, and account closure 15. Disclaimers and limitation of liability 16. Indemnification 17. Changes to these Terms 18. Governing law and dispute resolution 19. Contact and notices --- ## 1. Acceptance and Scope These Terms of Service ("Terms") form the binding agreement between you and CP4U. You accept these Terms when you first sign up for a CP4U account, or by continuing to use the platform after these Terms come into force. If you do not accept these Terms, do not sign up and do not use the platform. These Terms apply alongside: * The **CP4U Privacy Policy**, which governs how we collect, use, store, and disclose personal data. * The **CP4U End-User Licence Agreement (EULA)**, which governs your right to use the platform software. * The **CP4U Partner Code of Conduct and Partner Agreement** (if you are a Partner). * Any **service-specific terms** which we may publish from time to time. If there is any conflict, the more specific document prevails for the matter it covers. For matters not covered by any specific document, these Terms apply. These Terms apply to all users, in all roles, across all CP4U-operated surfaces. --- ## 2. Definitions & Platform Status **2.1 Platform Operator & Licensing Status** The CP4U Platform is owned and operated by Sunrise Recruit, a fully licensed employment agency. We hold valid employment agency licenses in both Malaysia (Jabatan Tenaga Kerja Semenanjung Malaysia - JTKSM) and Singapore (Ministry of Manpower - MOM). By using the Platform, you acknowledge that CP4U operates as a digital extension of our licensed recruitment services. All placement, sourcing, and matching activities conducted through this Platform comply strictly with the Employment Agencies Act of the respective jurisdictions. **2.2 Definitions** * **"Account"** means your registered identity on the platform. * **"Admin"** means CP4U platform operations staff. * **"Candidate"** means an individual seeking employment via the platform. * **"Content"** means any text, file, image, video, message, profile, JD, resume, application, referral, rating, or other material submitted to the platform by you. * **"Employer"** means a business with hiring needs that uses the platform. * **"Partner"** means a vetted individual or organisation operating on CP4U to source candidates or clients. * **"Personal Data"** has the meaning given in the PDPA (Malaysia) and the PDPA (Singapore). * **"Platform"** means CP4U and all its features, accessed via web or mobile. * **"Services"** means anything we provide via the Platform. * **"User", "you", "your"** means the human or legal entity using the Platform under an Account. --- ## 3. Who Can Use CP4U **3.1 Age Requirements** You must be at least **18 years old** (or the age of legal majority in your jurisdiction) to register as an Employer, Partner, or Admin. To register as a Candidate, you must be at least **16 years old**. If you are between 16 and 18 years old, you may only use the Platform if your parent or legal guardian has reviewed and agreed to these Terms on your behalf. We explicitly disclaim any liability arising from misrepresentation of age by any User. **3.2 Capacity** By using CP4U you confirm you have the legal capacity to enter into a binding agreement in your jurisdiction. For Employer or Agency Partner accounts, the individual creating the Account confirms they have authority to bind the business they represent. **3.3 Prohibited users** You may not register or use the Platform if you are barred from entering recruitment contracts, have previously been suspended by CP4U, or if doing so would violate applicable sanctions. --- ## 4. Account Creation, Identity Verification, and Account Security **4.1 Registration** You create an account by providing accurate, current, and complete information and updating it when it changes. **4.2 Identity and Business Verification (KYC)** To maintain the curated quality of our Platform, certain roles require verification before activation: * **Employers** must verify their business by submitting valid SSM (Malaysia) or ACRA (Singapore) registration documents to our Admin team. * **Partners** must undergo an offline/manual vetting process and complete the Academy Foundation before platform activation. * **Candidates** may be required to verify their identity via document submission to participate in specific regulated hiring events. *Note: Verification is currently processed via administrative review. We do not currently collect automated biometric data for eKYC. Your submitted verification documents are handled in strict accordance with our Privacy Policy.* **4.3 Account security** You are responsible for keeping your account credentials secure. Notify us immediately at `security@cp4u.work` if you suspect unauthorised access. --- ## 5. The Five Roles and What Each Can Do **5.1 Guest** Can browse public pages, see masked job listings, read marketing pages. Cannot apply to jobs, refer candidates, or post jobs. **5.2 Candidate** A verified individual seeking employment. **Can:** build a profile, apply to public jobs, receive referrals from Partners, enrol in Academy courses, rate employers, manage privacy settings. **Cannot:** browse other candidates' profiles, post jobs, see raw employer hiring analytics. **5.3 Employer** A verified business with hiring needs. **Can:** upload job descriptions, submit job intake, manage pipeline, send messages to candidates via the platform, view hiring analytics for their own pipeline. **Cannot:** publish jobs directly to the public marketplace without admin review, contact candidates outside the platform until initial contact has been made on-platform. **5.4 Partner** A vetted recruiter operating under the Dollarize sub-brand. **Can:** refer candidates to jobs, post jobs sourced from their own client relationships, track referral pipeline, build their own public profile, earn commission (offline). **Cannot:** contact candidates outside the platform without consent, bypass Academy gating. **5.5 Admin** CP4U platform operations staff. Can review and approve/reject entities. Cannot alter audit logs or access data outside official duties. --- ## 6. Curation, Intake, and Admin Review No job, no Partner profile, and no Career Fair appears on the public marketplace without first being reviewed by Admin. We reserve the right of editorial discretion. We may reject submissions for discriminatory language, unrealistic compensation, vague descriptions, suspected scams, or non-compliance with minimum wage laws. --- ## 7. Acceptable Use and Prohibited Conduct **7.1 General** You agree to use the Platform only for its intended purposes. **7.2 Prohibited content** You must not submit Content that violates law, infringes IP, discriminates, is offensive, defamatory, constitutes spam, or contains malware. **7.3 Prohibited behaviour** You must not use bots/scrapers, reverse-engineer the Platform, bypass security, compete with the Platform using extracted data, or misrepresent your identity. **7.4 Recruitment-specific prohibitions** * **No fees from candidates:** You may not charge candidates fees of any kind. * **No misrepresentation or ghost jobs.** * **No off-platform poaching:** First contact must be on-platform. * **Employer Compliance Warranty (Singapore & Malaysia):** Employers bear the sole and absolute responsibility for complying with all applicable labour regulations. For roles based in Singapore, Employers warrant full compliance with the Tripartite Guidelines on Fair Employment Practices (TAFEP) and the Fair Consideration Framework (FCF). CP4U's administrative review is for platform curation purposes only and does not constitute an endorsement or legal validation of any job posting's compliance with local labour laws. --- ## 8. Content You Submit You own the Content you submit. You grant CP4U a worldwide, royalty-free, non-exclusive, sublicensable licence to host, store, reproduce, and display your Content solely for the purpose of operating and improving the Platform. We do not use your Content to train third-party large language models without your separate consent. --- ## 9. AI-Augmented Features **9.1 No guarantee of accuracy** AI outputs are advisory only. We do not warrant that any AI-generated text, score, ranking, or recommendation is accurate, complete, or fit for any particular purpose. You must exercise your own judgement. **No Systemic Liability:** CP4U expressly disclaims any liability for alleged bias, discrimination, or disparate impact arising from the Platform's AI-augmented matching, scoring, or JD extraction features. Employers and Partners are strictly required to conduct independent human reviews of all AI-flagged or AI-generated outputs before making any hiring or representation decisions. **9.2 Human decisions** Final hiring, rejection, screening, and placement decisions are made by humans. AI assists but does not decide. --- ## 10. Platform Fees, Payments, and Offline Billing **10.1 Free for Candidates.** In strict compliance with EA regulations in Malaysia and Singapore, CP4U does not and will never charge Candidates any fees for job placement, application matching, or platform registration. **10.2 Employer & Partner Billing.** Currently, the Platform does not process online payments, credit card transactions, or digital tokens. Any commission, placement fees, or value-added service fees accrued by Employers or Partners will be billed and invoiced offline under the separate Commercial Service Agreement signed between you and Sunrise Recruit. **10.3 Future E-Wallets/Tokens.** CP4U reserves the right to introduce on-platform payment gateways, tokenized reward systems, or digital wallets in the future. Applicable terms will be published and notified to you prior to the activation of such features. --- ## 11. Commission and Placement Fees (Partner & Employer Specific) All financial obligations, including but not limited to placement fees owed by Employers and commissions owed to Partners, are governed entirely by the offline Commercial Service Agreement (CSA) or Partner Agreement executed between the respective party and Sunrise Recruit. The Platform serves merely as a system of record for tracking pipeline progression; however, the final determination of successful placement, guarantee periods, and fee payouts shall be exclusively dictated by the signed offline agreements. --- ## 12. Privacy and Data Protection We process Personal Data in accordance with the PDPA (Malaysia) and PDPA (Singapore). By using the Platform, you consent to the collection, use, and disclosure of your Personal Data as outlined in our **Privacy Policy**. Users acting in Employer or Partner capacities agree to handle any Candidate Personal Data they access strictly for recruitment purposes and in full compliance with applicable data protection laws. --- ## 13. Intellectual Property Except for the Content you submit, all rights, title, and interest in and to the Platform (including software, algorithms, UI/UX, branding, and aggregated data) remain the exclusive property of CP4U and its licensors. You are granted a limited, revocable, non-transferable licence to access the Platform under the EULA. --- ## 14. Suspension, Termination, and Account Closure **14.1 Termination by You:** You may close your Account at any time by contacting Admin. **14.2 Termination by Us:** We may suspend or terminate your Account immediately, without notice, if you breach these Terms, violate applicable laws, or engage in conduct that exposes CP4U to legal or financial risk. **14.3 Survival:** Sections 7, 8.2, 11, 13, 15, 16, and 18 shall survive the termination of your Account. --- ## 15. Disclaimers and Limitation of Liability **15.1 "AS IS" Disclaimer:** TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. CP4U EXPLICITLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE, NOR DO WE GUARANTEE ANY SPECIFIC HIRING OUTCOMES OR JOB PLACEMENTS. **15.2 Limitation of Liability:** IN NO EVENT SHALL CP4U, ITS DIRECTORS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS OR LOST DATA) ARISING OUT OF YOUR USE OF THE PLATFORM. CP4U'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES ACTUALLY PAID BY YOU TO CP4U IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) MYR 500. --- ## 16. Indemnification You agree to defend, indemnify, and hold harmless CP4U, its affiliates, and their respective officers and employees from any claims, damages, liabilities, fines, or expenses (including reasonable legal fees) arising from: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any applicable law (including but not limited to MOM/JTK regulations and data privacy laws); or (d) any third-party claim alleging that your Content infringes their rights. --- ## 17. Changes to these Terms We may update these Terms from time to time to reflect changes in law or platform features. We will notify you of material changes via email or platform notification. Your continued use of the Platform after the effective date of the updated Terms constitutes your acceptance. --- ## 18. Governing Law and Dispute Resolution **18.1 Governing Law:** These Terms shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law principles. **18.2 Dispute Resolution:** Any dispute, controversy, or claim arising out of or relating to these Terms shall first be attempted to be resolved through good faith negotiations. If unresolved within thirty (30) days, the dispute shall be referred to and finally resolved by arbitration administered by the Asian International Arbitration Centre (AIAC) in Malaysia. --- ## 19. Contact and Notices For legal notices, complaints, or questions regarding these Terms, please contact us at: **Email:** `sean@sunriserecruit.com` **Address:** EULA Management Services Sdn Bhd, 7B Jalan Eko Botani 3/5, Taman Eko Botani, 79100 Iskandar Puteri, Johor, Malaysia. --- *End of Terms*